RETURNS/REFUNDS: I do accept returns for a refund under the following conditions:
- The buyer must contact me via email at [email protected] to arrange a return of the product prior to mailing it back.
- The return request must be initiated within 14 days of delivery date and postmarked within 30 days of purchase.
- Any items sent back without notifying me first are considered a forced return and will not be accepted.
- THE BUYER IS RESPONSIBLE FOR RETURN SHIPPING EXPENSES UNLESS OTHERWISE EXPLICITLY STATED.
- Items must be returned to me with a trackable shipping service. Shipping and handling fees are nonrefundable.
- A refund will be issued after I have received and inspected your item(s). At that time, a decision will be made to process the return.
- The return of funds will be provided to the original payment method.
- Please include your order number and name and address with the return.
- All returns should be mailed to: E.E. James Stationery, PO Box 62223, Colorado Springs, CO 80962
DAMAGED ITEMS:
In the rare instance of a damaged product or missing items, after confirming through photos, I will send you a prepaid label to mail it back at my expense. The item will be inspected prior to refunding.